Operations Manager

Website Kingdom Security

Location: Basingstoke
Hours: See Job Specific Requirements
Salary: circa £36K-£38K + car + bonus (OTE £40K)

Job Purpose:

To provide service excellence by delivering and managing the service and developing customer relationships resulting in positive customer satisfaction, eventual contract renewal and ideally customers willing to act as a reference.

Standard Terms:

  • Work Hours: 09:00 – 17:00 or to meet the demands of the position primary objectives
  • Sick Pay: SSP
  • Holidays: 28 days including bank holidays
  •  Probation / Notice Period: 3 months / 1 month (either party)

Entry Level Benefits:

  • Company car & fuel card
  • Company sales commission scheme

Key Responsibilities & Skills: Examples of keys duties may include (list not exhaustive):

  • Know your customer and provide professional and positive management to an allocated portfolio of security contracts and manage the service on a day to day basis and provide timely resolution to any contract concerns raised
  • Contract profitability and resource is utilised efficiently whilst maintaining control of non-productive costs
  • Deliver innovative security solutions, best practice, best value and continuous improvement to deliver service excellence and a seamless delivery of customer expectations.

Key Selection Criteria: Essential:

  • Experience: Front Line Security Licence in either DS / SG or CP qualified security professional with                   proven management experience within the security industry. A minimum 2 years experience in a similar           role with a high quality service provider and a minimum 5 years security industry sector experience
  • IT: Hold excellent IT skills to use Logosoft, and the complete suite of Microsoft software including but not         limited to Outlook, Word, Exel and Powerpoint
  • Communication: Communicate effectively and professionally at all levels – being polite, helpful and                   diligent, with a ‘can do’ attitude and strong engagement and negotiation skills
  • Service: Have the focus and proven ability to deliver the highest standard of customer service with key             stakeholders. Have to drive and motivational skills to solicit the right responses from our staff and drive             their development to underpin effective efficient and innovative service solutions
  • Team Player: Be a team player as well as working independently with a focus on sharing good practise               and supporting sector wide enhancement


  • Other appropriate qualifications

To apply for this job please visit www.kingdom.co.uk.